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Continental Guest Services Corporation, Plaintiff-Appellant v. International Bus Services

February 23, 2012


Continental Guest Servs. Corp. v International Bus Servs., Inc.

Published by New York State Law Reporting Bureau pursuant to Judiciary Law § 431.

This opinion is uncorrected and subject to revision before publication in the Official Reports.

Decided on February 23, 2012

Tom, J.P., Moskowitz, Richter, Abdus-Salaam, Roman, JJ.

Judgment, Supreme Court, New York County (Charles Edward Ramos, J.), entered October 15, 2010, insofar as appealed from as limited by the briefs, dismissing the Donnelly Act (General Business Law § 340 et seq.) claims against defendants International Bus Services, Inc. (IBS), City Sights Twin, LLC (City Sights), and Twin America, LLC (Twin America), unanimously affirmed, with costs. Appeal from order, same court and Justice, entered September 14, 2010, unanimously dismissed, without costs, as subsumed in the appeal from the judgment.

Until the spring of 2009, defendant IBS and defendant City Sights operated competing double-decker sightseeing tour buses in New York City. However, they subsequently formed Twin America, which controls 90% of the double-decker sightseeing tour bus market in New York City;*fn1 the only competitor was nonparty Big Taxi Tours. According to the complaint, plaintiff is the largest operator of hotel concierge desks in New York City and the largest single source of ticket sales for double-decker sightseeing bus tours in the City.

Prior to commencement of this litigation, plaintiff had operated concierge desks at 43 New York City hotels, pursuant to written agreements with these hotels. The hotel concierge desks provide a range of services including flowers, car rentals, and, as relevant to this appeal, tickets to sightseeing tours including double-decker bus tours. Specifically, plaintiff sells vouchers for defendants' double-decker bus tours, and customers submit the vouchers to defendants in exchange for a ticket to board the bus. Plaintiff subsequently remits the voucher payments to defendants within a specified number of days, minus an agreed upon commission percentage.

After the formation of Twin America, defendants reduced plaintiff's commission and the amount of time plaintiff had to remit payment. Plaintiff alleges that when it refused to sell a 49% interest in its company to defendants, defendants advised plaintiff that they would "force [p]laintiff out" so defendants could control the hotel concierge desks.*fn2

Plaintiff's complaint alleges monopolization, and attempted monopolization, of both the Tour Bus Market and the Ticket Sales Market. Plaintiff defines the Tour Bus Market as the market for hop-on, hop-off double-decker sightseeing bus tours in New York City, and the Ticket Sales Market as the "hotel concierge desk distribution channel for the sale of tickets to passengers for the double-decker sightseeing tours in New York City." Plaintiff contends that IBS and City Sights conspired to form Twin America, with the intent to control, dominate and curtail competition in the Tour Bus Market. Plaintiff also alleges that defendants conspired to monopolize the Ticket Sales Market by vertically controlling distribution of their tickets, "taking over" hotel concierge desks previously operated by plaintiff, and reducing plaintiff's commission percentage and time to remit payment.

The motion court properly dismissed the antitrust claims for failure to state a cause of action.*fn3 Although the motion court found that plaintiff had standing as to the Tour Bus Market claims, that aspect of the ruling is incorrect. Plaintiff is neither a consumer nor a competitor in the Tour Bus Market because it does not operate bus tours. Plaintiff's allegations that defendants increased their ticket price and that the quality of the tours has decreased are injuries that can be vindicated by tour bus passengers and/or the Attorney General. This consideration "diminishes the justification for allowing a more remote party such as [plaintiff] to perform the office of a private attorney general" (see Associated Gen. Contractors of Cal., Inc. v Carpenters, 459 US 519, 542 [1983]).

Plaintiff's claims with respect to the Ticket Sales Market were correctly dismissed because plaintiff failed to define a relevant product market. A relevant product market includes all products that are "reasonably interchangeable," and the alleged market must be plausible (Theatre Party Assoc., Inc. v Shubert Org., 695 F Supp 150, 154 [SD NY 1988]). The general rule when determining a relevant product market is that "[t]he outer boundaries of a product market are determined by the reasonable interchangeability of use [by consumers] or the cross-elasticity of demand between the product itself and substitutes for it" (FTC v Staples, Inc., 970 F Supp 1066, 1074 [DDC 1997] [internal quotation marks omitted]). Interchangeability and cross-elasticity of demand look to the availability of substitute commodities, meaning, "whether two products can be used for the same purpose, and if so, whether and to what extent purchasers are willing to substitute one for the other" (id. [internal quotation marks omitted]). If there are other products available to consumers that are similar in character or use to the products in question, then the products are said to be functionally interchangeable and form the outer boundaries of a relevant product market for antitrust purposes.

Here, according to plaintiff, the market for ticket sales for double-decker bus tours through hotel concierge desks is distinct from the market for ticket sales for the same double-decker bus tours that are available through other vendors and distribution channels. Although plaintiff contends it is the "major distribution channel" of defendants' tickets, it is not the only distribution channel because consumers can purchase tickets from street vendors, the Internet, and visitor centers operated by defendants. Thus, there is functional interchangeability between the hotel concierge desk distribution channel and other distribution channels and vendors. Plaintiff's isolation of a supposed separate market via hotel concierge desks from the other vendors is too narrow a definition to constitute a plausible market (Belfiore v New York Times Co., 826 F2d 177, 180 [2d Cir 1987], cert denied 484 US 1067 [1988]).

Furthermore, the hotel concierge desk distribution channel does not constitute a submarket within the larger double-decker tour bus ticket sales market. Courts recognize that submarkets can exist within larger product markets, thereby providing potential plaintiffs with another avenue of establishing a relevant product market for an antitrust claim. The United States Supreme Court in Brown Shoe Co. v United States (370 US 294, 325 [1962]) provided a series of factors for determining whether a submarket exists, including "industry or public recognition of the submarket as a separate economic entity, the product's peculiar characteristics and uses, . . . [and] distinct prices." In this case, the tickets sold by plaintiff do not have any peculiar characteristics, but rather provide the consumer with the same product and experience as a ticket purchased through any of the other distribution channels. Moreover, plaintiff does not allege that either the hotel concierge industry or the double-decker tour bus industry recognizes plaintiff's defined submarket as a separate economic entity. Indeed, plaintiff does not set the price for the double-decker tour bus tickets; it is solely a distributor of vouchers for defendants' product.

Even if the Ticket Sales Market were a relevant product market or submarket, plaintiff failed to allege an antitrust injury in that market. An antitrust injury is an injury "attributable to an anti-competitive aspect of the practice under scrutiny" (Atlantic Richfield Co. v USA Petroleum Co., 495 US 328, 334 [1990]). Here, plaintiff complains that defendants have replaced it as the concierge at 11 of the 43 hotels where it used to operate the concierge desk, that defendants plan to take over the hotel concierge industry, and in so doing, defendants have decreased plaintiff's commission and the amount of time plaintiff has to remit payment. However, in the hotel concierge industry, plaintiff and defendants are now competitors, and the antitrust laws were enacted to ...

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